Training Workshop Examples

Sales Training Workshops

1. Retail Selling Skills
2. Major Account Selling Skills
3. Indirect Channel/Agent Selling Skills
4. Key Account Strategies
5. Outside/Direct Selling Skills
6. Customer Service Selling Skills
7. Prospecting to Set Qualified Appointments
8. Selling Against the Competition
9. Effective Sales Proposals and Presentations
10. Strategic Sales Negotiations

Sales Management Training Workshops

1. Sales Management Skills
2. Retail Management Skills
3. Indirect Channel/Agent Management Skills

Customer Service, Call Center, Telemarketing Training Workshops

1. Customer Service Skills
2. Managing Upset Customers
3. Outbound Telemarketing Selling Skills
4. Inbound Telemarketing Selling Skills
5. Outbound Call Center Customer Service Skills
6. Inbound Call Center Customer Service Skills

Leadership and Management Training Workshops

1. World Class Management Skills
2. Creating a Motivational Environment
3. Managing Multi-Generational Employees
4. Leadership Development Curriculum

• Self Management
• Relationship Management
• Business Management
• Customer Management
• Performance Management
• Change & Innovation Management

Company-Wide Training Workshops for All Employees and Managers

1. On-Boarding/New Employee Training
2. Transforming Our Organization
3. Creating a Customer-Centric Culture
4. We’re All Ambassadors for Our Company
5. Facing Our New Competitors Together
6. Change Management in our Turbulent Industry
7. Excellent Customer Service as a Competitive Differentiator
8. Making Your Internal and External Customers Feel Valued
9. New Policies, Procedures, and Processes
10. Interdepartmental Team Building
11. Effective Presentation Skills
12. Leading Effective Meetings
13. Valuing Your Internal Customers

Examples of Consulting and Coaching

1. Train-the-Trainer
2. Dynamic Delivery Techniques in Conducting Classroom-Based Training Workshops
3. Powerful Instructional Design Techniques in Customizing Effective Training Solutions
4. Consulting on Best Training Practices and Value Added Resources
5. Consulting on Becoming a More Customer Focused Organization
6. Consulting on Becoming a More Sales Driven Organization
7. Consulting on Making Policies, Processes and Procedures More Customer Focused
8. One-on-One Coaching of Executives, Managers, and Front Line Employees
9. Mystery Shopper Phone Calls